Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within Belgium is 1-2 days and 3-10 business days internationally. All orders are shipped via Post.nl & Bpost

Shipping & Handling Charges are as follows:
€8.95 flat fee for Belgium (free shipping over €50)
€14.95 flat fee for Europe (free shipping over €70)
€20.00 flat fee for all international countries we ship to worldwide (free shipping over €100)

Orders can be tracked at:

• https://track.bpost.cloud/btr/web/#/home?lang=nl
• https://www.postnl.be/ontvangen/track-and-trace/volg-pakket/

Our Track & Trace will tell you the status of your shipment. The recipient will also have access to this service. To use this option, you will need the barcode from the shipment label or your proof of payment.

Orders can be tracked at:

• https://track.bpost.cloud/btr/web/#/home?lang=nl
• https://www.postnl.be/ontvangen/track-and-trace/volg-pakket/

We do not accept returns, exchanges or refunds. All sales are final*. Please note, RLW Cosmetics reserves the right to refuse all returns. 
If you have any questions, please contact customer service at contact@rlwcosmetics.com.

We are working hard to ensure that all orders are fulfilled and delivered when you expect them.